Communication Preferences

This page explains how Weight Loss Surgery Guide and Cyntar S.C. may communicate with you by email, SMS, WhatsApp, or live telephone call, how permission is obtained, and how you can change or withdraw a communication choice. Obesity Control Center is the bariatric medical practice, and authorized Hospital Cyntar personnel receive and manage surgery inquiries.

When you submit a surgery inquiry, authorized Cyntar personnel may use the contact method you selected to respond to that inquiry, clarify information, or provide requested scheduling and educational assistance. A response to an active inquiry is different from permission for ongoing promotional marketing.

Email, SMS, WhatsApp, and telephone follow-up is performed manually by authorized Cyntar personnel through Bitrix24. Weight Loss Surgery Guide does not use automated marketing sequences, prerecorded calls, AI-generated voice calls, or automatic dialing. If those practices change, the consent language and this page must be reviewed before implementation.

Promotional email is sent only when a valid consent or another lawful basis applies. Marketing email must identify Weight Loss Surgery Guide and Cyntar S.C., use accurate sender information and subject lines, provide a valid postal address, and include a working unsubscribe mechanism.

Promotional SMS requires a separate affirmative opt-in. Message frequency varies. Message and data rates may apply. Consent to SMS marketing is not a condition of receiving information, an evaluation, or healthcare services.

Promotional WhatsApp communication requires a separate affirmative opt-in or another permission permitted by applicable law and platform rules. A visitor may stop WhatsApp marketing by replying STOP, clearly asking Cyntar personnel to stop, or blocking the business account.

Promotional telephone calls require the permission applicable to the recipient and are placed only by live Cyntar personnel. There are no prerecorded calls, AI voice calls, or automatic dialing. You may ask the representative to stop marketing calls and place the number on the internal do-not-call list.

Permission to process basic health-screening information is separate from communication-marketing consent. A visitor may submit a surgery inquiry without agreeing to every promotional channel. Marketing permission must not be bundled into the required health-screening acknowledgment.

Permission may be recorded through a separate unchecked form control, an inbound message, a documented verbal request when legally sufficient, or another affirmative action. The record should identify the channel, purpose, wording presented, date, source, and telephone number or email address covered by the permission.

For United States recipients, Cyntar S.C. will follow applicable federal and state rules governing commercial email, calls, and text messages. Clear opt-outs and revocations will be honored promptly.

For recipients in Canada, promotional email, SMS, and similar electronic messages will be sent only when Cyntar S.C. has express consent or another form of consent permitted by Canada’s Anti-Spam Legislation. Each commercial electronic message must identify the sender, provide valid contact information, and include a working unsubscribe mechanism. Cyntar S.C. will retain evidence of the consent relied upon.

Frequency depends on the inquiry, whether a person is actively corresponding with Hospital Cyntar personnel, and the optional marketing channels selected. Promotional outreach will use a reasonable manual cadence. SMS disclosures must state that message frequency varies.

Use the unsubscribe link in a marketing email or email privacy@weightlosssurgeryguide.com. Transactional or specifically requested messages may continue when reasonably necessary to complete an active inquiry.

Reply STOP to any marketing text. We also recognize END, CANCEL, UNSUBSCRIBE, QUIT, and clear plain-language opt-out requests. One confirmation may be sent, after which no further SMS marketing will be sent unless a new valid opt-in is provided.

Reply STOP, clearly request that messages stop, or block the business account. The request will be recorded in Bitrix24.

Tell the Cyntar representative that you do not want further marketing calls, or email privacy@weightlosssurgeryguide.com with the telephone number to suppress.

Withdrawing one channel does not automatically withdraw every other channel unless you clearly request that result. Cyntar S.C. will honor the scope of the request and can suppress all non-essential marketing channels when asked.

Communication-preference requests may be sent to privacy@weightlosssurgeryguide.com.